Examining Structure in Decision Making in Hotels

Abstract

The structure of decision making in hotels is examined. Using three levels of authority and 13 categories of decision a problem of consultation and communication is measured. The degree of structure in the problem is measured using information theory. In the light of the findings which show a modest degree of structure, the article discusses how far hotels approximate to the classic bureaucratic model.

Citation

Riley, M. and Jauncey, S. (1990), "Examining Structure in Decision Making in Hotels", International Journal of Contemporary Hospitality Management, Vol. 2 No. 3. https://doi.org/10.1108/09596119010005491