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Attracting and retaining quality human resources for Niagara's hospitality industry

Paul A. Willie (Hospitality and Tourism Division, Niagara College, Niagara‐on‐the‐Lake, Canada)
Chandana Jayawardena (The Centre for Hospitality and Culinary Arts, George Brown College, Toronto, Canada)
Barrie Laver (Vintage Hotels, Niagara‐on‐the‐Lake, Canada)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 18 April 2008




The purpose of this paper is to identify the best approaches management should embrace to successfully attract and retain high quality human resource talent within the Niagara region's hospitality industry.


A selected cross‐section of relevant and recent publications are reviewed. The key findings from a mini survey involving 14 senior hospitality managers in the Niagara region are shared.


This paper suggests that the hospitality managers should: understand the basics related to good human resource management practices; know the “fair market value” for each position; foster relationships with colleges and universities to tap into student labor; encourage mature workers to apply for part‐time work; and cultivate a good relationship with seasonal employees and educate them on the rewards of a career within the hospitality industry. Through the industry survey, it was discovered that hospitality managers within the Niagara region are already executing some of these strategies. However, it was concluded that a stronger working relationship with the seasonal employees is required in the region.


Two academics with hotel general manager experience in five countries join hands with the president for three four‐diamond hotels to write this paper. Given the background of the authors, it is expected that the viewpoints would be welcomed by hospitality managers.



Willie, P.A., Jayawardena, C. and Laver, B. (2008), "Attracting and retaining quality human resources for Niagara's hospitality industry", International Journal of Contemporary Hospitality Management, Vol. 20 No. 3, pp. 293-302.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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