TY  - JOUR
AB  - Purpose– The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance.Design/methodology/approach– The methodology selected is a study based on the perceptions of two hotel managers in Spain.Findings– On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low.Originality/value– The value of this paper lies in that it provides the perceptions of hotel managers for others who wish to know the reasons leading to the implementation and certification of a quality system and the subsequent impacts on performance.
VL  - 18
IS  - 4
SN  - 0959-6119
DO  - 10.1108/09596110610665357
UR  - https://doi.org/10.1108/09596110610665357
AU  - Claver Enrique
AU  - José Tarí Juan
AU  - Pereira Jorge
PY  - 2006
Y1  - 2006/01/01
TI  - Does quality impact on hotel performance?
T2  - International Journal of Contemporary Hospitality Management
PB  - Emerald Group Publishing Limited
SP  - 350
EP  - 358
Y2  - 2024/09/22
ER  -