Does quality impact on hotel performance?

Enrique Claver (Department of Business Management, University of Alicante, Alicante, Spain)
Juan José Tarí (Department of Business Management, University of Alicante, Alicante, Spain)
Jorge Pereira (Department of Business Management, University of Alicante, Alicante, Spain)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 1 June 2006

Abstract

Purpose

The aim of the paper is to study the reasons for the adoption and certification of quality systems and the subsequent impacts on performance.

Design/methodology/approach

The methodology selected is a study based on the perceptions of two hotel managers in Spain.

Findings

On the one hand, the results show that the most important reasons to adopt and certify quality systems are internal and, on the other hand, that although positive effects on performance can be identified, the impact on financial performance is low.

Originality/value

The value of this paper lies in that it provides the perceptions of hotel managers for others who wish to know the reasons leading to the implementation and certification of a quality system and the subsequent impacts on performance.

Keywords

Citation

Claver, E., José Tarí, J. and Pereira, J. (2006), "Does quality impact on hotel performance?", International Journal of Contemporary Hospitality Management, Vol. 18 No. 4, pp. 350-358. https://doi.org/10.1108/09596110610665357

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.