TY  - JOUR
AB  - There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.
VL  - 16
IS  - 7
SN  - 0959-6119
DO  - 10.1108/09596110410559122
UR  - https://doi.org/10.1108/09596110410559122
AU  - Qiu Zhang Hanqin
AU  - Wu Ellen
PY  - 2004
Y1  - 2004/01/01
TI  - Human resources issues facing the hotel and travel industry in China
T2  - International Journal of Contemporary Hospitality Management
PB  - Emerald Group Publishing Limited
SP  - 424
EP  - 428
Y2  - 2024/04/25
ER  -