Human resources issues facing the hotel and travel industry in China

Hanqin Qiu Zhang (Associate Professor at the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong)
Ellen Wu (Assistant Lecturer at the College of Tourism, Zhejiang Gongshang University, Hangzhou, Zhejiang, People's Republic of China)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 1 December 2004


There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.



Qiu Zhang, H. and Wu, E. (2004), "Human resources issues facing the hotel and travel industry in China", International Journal of Contemporary Hospitality Management, Vol. 16 No. 7, pp. 424-428.

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