Discusses economic and employment patterns in Portugal as they relate to tourism and the economic downturn following linked with the SARS outbreak and international terrorism. Relates macro tourism trends to the challenges facing the tourism sector in Portugal and the specific operational issues facing hoteliers: quality management, product differentiation; market diversification; marketing and productivity. Relates these and other issues to a roundtable discussion with participants from industry and education and concludes that a national strategy for human resources training and development is needed, together with a code of ethics for human resource management in the Portuguese tourism sector.
Costa, J. (2004), "The Portuguese tourism sector: key challenges for human resources management", International Journal of Contemporary Hospitality Management, Vol. 16 No. 7, pp. 402-407. https://doi.org/10.1108/09596110410559087
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