TY  - JOUR
AB  - An extensive review of literature was conducted to see if there was evidence indicating there are differences in the management of hospitality organizations and manufacturing organizations. The literature was divided into three areas: organizing, staffing, and commanding. The results of the review indicate that there are a number of differences between managing a manufacturing firm and a hospitality firm. The review serves as a foundation for managers and researchers to better understand the unique challenges of managing hospitality organizations.
VL  - 16
IS  - 7
SN  - 0959-6119
DO  - 10.1108/09596110410559078
UR  - https://doi.org/10.1108/09596110410559078
AU  - Bowen John
AU  - Ford Robert C.
PY  - 2004
Y1  - 2004/01/01
TI  - What experts say about managing hospitality service delivery systems
T2  - International Journal of Contemporary Hospitality Management
PB  - Emerald Group Publishing Limited
SP  - 394
EP  - 401
Y2  - 2024/04/23
ER  -