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Industry‐specific and general environmental factors impacting on hotel employment

Kevin K.F. Wong (Associate Professor at the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 August 2004



The demand for manpower resource by a hotel is derived from the public's demand for travel goods and services. In filling job vacancies, hotel managers are confronted with an array of internal constraints, industry‐specific drivers as well as external economy‐wide factors that influence the availability and cost of the labour input required. In this study a model incorporating relevant task and general environmental factors is used to measure their impact on hotel managers' decision to raise or lower the level of employment in hotels. Industry‐specific factors which were found to be statistically significant in influencing the demand for hotel staff included the number of hotel rooms, total revenue earned from room rentals and food and beverage sales and revenue obtained from the sale of these items. More broadly, general environmental factors of importance were the production index and the gross domestic product in impacting on the number of hotel employees hired by hotel management.



Wong, K.K.F. (2004), "Industry‐specific and general environmental factors impacting on hotel employment", International Journal of Contemporary Hospitality Management, Vol. 16 No. 5, pp. 287-293.



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Copyright © 2004, Emerald Group Publishing Limited

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