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How emotional intelligence can improve management performance

Steve Langhorn (Business Readiness Director at Whitbread plc, Clophill, Dunstable, UK)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 June 2004

Abstract

This paper describes the research conducted in relating the emotional competencies of individual general managers to the key performance outputs under their direct control. The Bar‐On Eqi is the tool used to test emotional intelligence, and the participants in the study are a group of managers operating in the pub restaurant sector of the leisure industry in the UK. Evidence was found of correlation in key areas of profit performance relating to the emotional intelligence pattern of the general manager.

Keywords

Citation

Langhorn, S. (2004), "How emotional intelligence can improve management performance", International Journal of Contemporary Hospitality Management, Vol. 16 No. 4, pp. 220-230. https://doi.org/10.1108/09596110410537379

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited