Despite the renowned poor employment practices across the hospitality industry recent analysis of the Workplace Industrial Relations Survey reported higher levels of job satisfaction among hospitality employees than those in other industries. This paper presents a collective case study of hospitality employees across four small independent restaurants to shed light onto why this situation might exist. The paper discusses the influence an employee's orientation to work has and demonstrates how orientations underpin individual attitudes and behaviour. In presenting four different orientations to work, how individuals manage work and life for personal satisfaction and gain, is illustrated. Indeed, this individualistic ideology contributes to the levels of job satisfaction reported.
Martin, E. (2004), "Who's kicking whom? Employees' orientations to work", International Journal of Contemporary Hospitality Management, Vol. 16 No. 3, pp. 182-188. https://doi.org/10.1108/09596110410531177
Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited