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The impact of the Internet on travel agencies

Rob Law (Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.)
Kenith Leung (Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.)
RJames Wong (Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 March 2004

27396

Abstract

This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The opinions of 413 tourists on making transactions through both Internet‐based (hereafter, online) and traditional distribution channels were analysed. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Tourists also agreed that more information could be found through the Internet. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future.

Keywords

Citation

Law, R., Leung, K. and Wong, R. (2004), "The impact of the Internet on travel agencies", International Journal of Contemporary Hospitality Management, Vol. 16 No. 2, pp. 100-107. https://doi.org/10.1108/09596110410519982

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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