A new approach to benchmarking learning and development strategy

Abstract

Recounts how learning and development strategy at Costa Coffee (a division of Whitbread Restaurants) was investigated and shaped through a postgraduate research study. Describes the research methodology, which sought to benchmark Costa Coffee’s learning and development department and team against two competitors, resulting in the creation of a new benchmarking model. Shows how the model can be used to measure and monitor learning and development effectiveness and offers conclusions for organizations in hospitality, retail and other industries.

Citation

Coleman, G. and Ingram, H. (2004), "A new approach to benchmarking learning and development strategy", International Journal of Contemporary Hospitality Management, Vol. 16 No. 1, pp. 52-58. https://doi.org/10.1108/09596110410516561