Approaching managerial ethical standards in Croatia’s hotel industry

Abstract

Good managerial ethical standards are important and necessary in the hospitality industry. The costs of a poor ethical environment are high. Employee attitude surveys were used to determine the prevailing ethical environment of Croatia’s hotel industry. Results recommend its immediate improvement: the dominating self‐centred managerial style has to develop a more biased pro‐social behaviour. Methodology developed for this research is suitable for wider application in other transitional countries.

Citation

Fox, J. (2000), "Approaching managerial ethical standards in Croatia’s hotel industry", International Journal of Contemporary Hospitality Management, Vol. 12 No. 1, pp. 70-74. https://doi.org/10.1108/09596110010305172