Despite advances in information technology, telecommuting, or work away from the workplace (at home, on the road, etc.) via low‐bandwidth telephone lines, remains an inhibited phenomenon. High bandwidth communication available at the workplace, on the other hand, enables members of virtual teams to collaborate with peers and share information and knowledge despite being dispersed at several work locations. Members of virtual teams thus substitute real proximity to information resources and to knowledgeable peers with virtual proximity and are better positioned for effective group collaboration than telecommuters. The “telecommuting paradox” is that, despite enormous improvements in IT, the prevalence of telecommuting is lower than expected. In an attempt to shed light on the paradox, focuses on the infrastructural factors that have affected telecommuting throughout its history.
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