TY  - JOUR
AB  - The difficulties in designing and implementing successful technological
systems which support business objectives, good work practices and high
quality outcomes are well known. Discusses the “modernisation” of the
Australian Taxation Office – an ambitious ten‐year programme of
organizational and tech‐nological change – which has its origins in the
need for re‐equipment and the recognition that the new systems must
support the way in which the Taxation Office would work in the future.
Review of the programme mid‐term shows considerable success, but also
areas where it has been difficult to achieve some of the aims. In spite
of the participatory framework, participants tend to feel that
technology has driven the process, rather than business or workplace
requirements. In particular, some initiatives have impacted negatively
on workers, and it has been difficult to integrate the implementation of
new systems with the design of better work practices. Recognition of
these problems has encouraged the development of new approaches to work
and systems design, and considerable further organizational and
structural change.
VL  - 7
IS  - 3
SN  - 0959-3845
DO  - 10.1108/09593849410076681
UR  - https://doi.org/10.1108/09593849410076681
AU  - Segall Patsy
AU  - Cebalo Michael
AU  - Jolly Cath
AU  - Wilson Bruce
PY  - 1994
Y1  - 1994/01/01
TI  - The “Modernisation” of the Australian Taxation Office: : Issues in
Participatory Design in Large Organizations
T2  - Information Technology & People
PB  - MCB UP Ltd
SP  - 19
EP  - 36
Y2  - 2024/05/06
ER  -