TY  - JOUR
AB  - This paper examines the role of knowledge management and knowledge management systems for supporting knowledge work. In a work environment, knowledge is always situated in a specific context, so an organization benefits from a knowledge management system when such a system is focused on a specific task. Providing support for knowledge work at the task level complements the work practices of actors performing the task. The paper suggests that knowledge management systems can be implemented as intelligent decision support that establishes a joint cognitive process between the system and the actor performing the task. The proposed approach has been derived from our application of a knowledge management framework to a number of field studies. These applications come from various domains and highlight different aspects of the proposed framework. The focus on task performance, as a driving force for knowledge management, unifies these field studies. The paper identifies the issues that emerge from these studies and describes their contribution to the development of the framework. The paper concludes that by privileging knowledge work, task‐based knowledge management can be an effective knowledge management strategy.
VL  - 16
IS  - 3
SN  - 0959-3845
DO  - 10.1108/09593840310489395
UR  - https://doi.org/10.1108/09593840310489395
AU  - Burstein Frada
AU  - Linger Henry
PY  - 2003
Y1  - 2003/01/01
TI  - Supporting post‐Fordist work practices: A knowledge management framework for supporting knowledge work
T2  - Information Technology & People
PB  - MCB UP Ltd
SP  - 289
EP  - 305
Y2  - 2024/04/24
ER  -