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Pricing accuracy at grocery stores and other retail stores using scanners

Guy Richard Clodfelter (Associate Professor in the Department of Retailing at the University of South Carolina, Columbia, South Carolina, USA)

International Journal of Retail & Distribution Management

ISSN: 0959-0552

Article publication date: 1 December 1998

903

Abstract

In recent years there have been many inquiries and studies by government agencies, media reporters, and academic institutions about pricing accuracy at retail stores that use scanners. Some of these reports have even accused retailers of using scanners to intentionally overcharge customers. This study is based on checking 146,518 items in over 2,000 stores in nine states. Analysis of these data found a price accuracy rate of 96.13 per cent with undercharges occurring more frequently than overcharges. In addition, there was a statistically significant difference between pricing accuracy at grocery stores and other retail stores. Grocery stores recorded a higher accuracy level. There is still room for improvement. Only 58 per cent of the stores inspected reached a 98 per cent pricing accuracy standard recommended by the National Conference of Weights and Measures.

Keywords

Citation

Clodfelter, G.R. (1998), "Pricing accuracy at grocery stores and other retail stores using scanners", International Journal of Retail & Distribution Management, Vol. 26 No. 11, pp. 412-420. https://doi.org/10.1108/09590559810246368

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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