TY  - JOUR
AB  - Many factors affect the store patronage decision, e.g. location, service levels, pricing policies, merchandise assortment, store environment and store image, but very little research has considered stress as a determinant. This is despite the increase in dual income families and longer working hours which are making general shopping a more stressful activity for many families because of time pressure and lack of response by retailers. This exploratory research confirms grocery shopping to be stressful, but time pressure was mentioned as only one factor causing shopping stress; other factors included: crowd density, staff attitude and training, store layout/relocation, impulse purchasing pressure, location, product assortment, music, and lighting. The article concludes by proposing a shopping stress curve for future examination.
VL  - 26
IS  - 9
SN  - 0959-0552
DO  - 10.1108/09590559810237908
UR  - https://doi.org/10.1108/09590559810237908
AU  - Aylott Russell
AU  - Mitchell Vincent‐Wayne
PY  - 1998
Y1  - 1998/01/01
TI  - An exploratory study of grocery shopping stressors
T2  - International Journal of Retail & Distribution Management
PB  - MCB UP Ltd
SP  - 362
EP  - 373
Y2  - 2024/04/25
ER  -