TY  - JOUR
AB  - Retailing is traditionally defined in terms of the retailers’ place in the distribution of tangible products. However, the retail function may be more widely defined where the retailer concerned is involved not only in the provision of product distribution services but also in the management and provision of financial services. Retailers are rediscovering the impact financial services may have on organisational success. That is, they are increasingly recognising the direct contribution that financial services may make to profit margins and the indirect benefits which may accrue through increased customer loyalty. This article considers the framework within which innovation in the provision of payment systems and other financial services is occurring in the retail sector.
VL  - 26
IS  - 6
SN  - 0959-0552
DO  - 10.1108/09590559810222922
UR  - https://doi.org/10.1108/09590559810222922
AU  - Alexander Nicholas
AU  - Colgate Mark
PY  - 1998
Y1  - 1998/01/01
TI  - The evolution of retailer, banker and customer relationships: a conceptual framework
T2  - International Journal of Retail & Distribution Management
PB  - MCB UP Ltd
SP  - 225
EP  - 236
Y2  - 2024/04/16
ER  -