A Framework for the Introduction of a Process of Quality Improvement in Retail Organizations

Abstract

Describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections – organizing, systems and techniques, measurement and feedback, and changing the culture. Outlines the key features of these sections. Also outlines a five‐stage process by which the framework can be used by the executive management of any retail organization.

Citation

Dale, B.G. (1994), "A Framework for the Introduction of a Process of Quality Improvement in Retail Organizations", International Journal of Retail & Distribution Management, Vol. 22 No. 8, pp. 25-32. https://doi.org/10.1108/09590559410074886