EMPOWERMENT IN RETAILING
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 1 February 1993
Abstract
Considers aspects of change in large retail organizations. Debates the apparent dilemma posed, on the one hand, by the opportunities for using information technology to improve efficiency and centralize decision making, and, on the other hand, the case being argued by a number of management “gurus” for increasing the empowerment of front‐line managers. Develops a simple analytical framework for considering the issues, and isolates the important variables involved in the decision.
Keywords
Citation
Thompson, J.L. (1993), "EMPOWERMENT IN RETAILING", International Journal of Retail & Distribution Management, Vol. 21 No. 2. https://doi.org/10.1108/09590559310028022
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited