TY  - JOUR
AB  - Examines the consumer behaviours which result when an apparel
product fails and the situations of seeking, receiving, and satisfaction
with redress, in relation to the consumer′s intent to repurchase a brand
and to revisit a store. Results indicate a definite relationship and
have direct financial implications for retailers and apparel
manufacturers.
VL  - 20
IS  - 5
SN  - 0959-0552
DO  - 10.1108/09590559210018268
UR  - https://doi.org/10.1108/09590559210018268
AU  - Kincade Doris H.
AU  - Redwine Ann
AU  - Hancock Gregory R.
PY  - 1992
Y1  - 1992/01/01
TI  - APPAREL PRODUCT DISSATISFACTION AND THE POST‐COMPLAINT
PROCESS
T2  - International Journal of Retail & Distribution Management
PB  - MCB UP Ltd
Y2  - 2024/09/25
ER  -