There is no direct correlation between total information technology (IT) spend and business profitability ‐ an outrageous claim one might think. But this is the fact of the matter as proved in research we have carried out with Andersen Consulting. It does not mean that IT never improves business performance ‐ it means that how money is spent is more important than the amount. So what makes IT investments pay off and deliver long‐term value to a business?.
Pollitt, D. (1997), "Retail Insights ‐ Spring 1997", International Journal of Retail & Distribution Management, Vol. 25 No. 3, pp. 1-16. https://doi.org/10.1108/09590552199700001Download as .RIS
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