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A review of a multiple retailer's labour turnover

James Hendrie (Regional Business Manager, based in Livingston, Scotland)

International Journal of Retail & Distribution Management

ISSN: 0959-0552

Article publication date: 1 September 2004



There has been much research carried out into the topic of labour turnover over many years. Staff who are satisfied are more likely to stay working for a business. Research has also shown that there can be many reasons for dissatisfaction, and that they will vary in different situations. One of the main aims of this work was to carry out research into the causal effects of labour turnover at Livingston's. This was achieved in the form of a self‐completion postal questionnaire, which sought to measure staff opinions and attitudes, from a census of part‐time staff. The main drivers of turnover identified were: pay rates; lack of career development; hours of work; training; poor staff recognition; staff facilities; staffing levels; staff uniform; and communications.



Hendrie, J. (2004), "A review of a multiple retailer's labour turnover", International Journal of Retail & Distribution Management, Vol. 32 No. 9, pp. 434-441.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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