Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.
Pal, J.W. and Byrom, J.W. (2003), "The five Ss of retail operations: a model and tool for improvement", International Journal of Retail & Distribution Management, Vol. 31 No. 10, pp. 518-528. https://doi.org/10.1108/09590550310497049
MCB UP Ltd
Copyright © 2003, MCB UP Limited