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The five Ss of retail operations: a model and tool for improvement

John W. Pal (John W. Pal is a Senior Lecturer with the Retail Management Subject Group, Manchester Metropolitan University Business School, Manchester, UK.)
John W. Byrom (John W. Byrom is a Research Associate, with the Retail Management Subject Group, Manchester Metropolitan University Business School, Manchester, UK.)

International Journal of Retail & Distribution Management

ISSN: 0959-0552

Article publication date: 1 October 2003

Abstract

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.

Keywords

Citation

Pal, J.W. and Byrom, J.W. (2003), "The five Ss of retail operations: a model and tool for improvement", International Journal of Retail & Distribution Management, Vol. 31 No. 10, pp. 518-528. https://doi.org/10.1108/09590550310497049

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited