Lessons learned from the world’s best retailers
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 1 November 2002
Abstract
The world’s best retailers – Ahold, Benetton, Carrefour, Home Depot, IKEA and Wal‐Mart – reflect several common characteristics: inspirational leadership, a motivational organisational culture, innovativeness, adaptability and consumer and community relevant behaviours.
Keywords
Citation
Arnold, S.J. (2002), "Lessons learned from the world’s best retailers", International Journal of Retail & Distribution Management, Vol. 30 No. 11, pp. 562-570. https://doi.org/10.1108/09590550210449412
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited