TY  - JOUR
AB  - Purpose– This paper aims to investigate how marketing tactics can enhance parents' loyalty in the educational context. Building on extant research, it proposes an integrated framework in which perceived marketing tactics are related to school image, which in turn is related to parents' loyalty.Design/methodology/approach– Five marketing tactics are selected. A questionnaire is constructed, and data are collected from 1,200 parents of schoolchildren studying in 60 elementary schools in Taiwan. A multiple regression analysis is conducted to analyze the data.Findings– The results show that the selected marketing tactics all significantly and meaningfully predicted the perception of school image, however promotion tactics were the most effective strategy. In addition school image is an effective predictor of parents' behavior. Finally school image mediates the relationship between marketing tactics and parents' loyalty.Originality/value– The finding suggests that school administrators can use marketing tactics in order to enhance school image that in turn leads to parents' school choice and word‐of‐mouth.
VL  - 47
IS  - 4
SN  - 0957-8234
DO  - 10.1108/09578230910967455
UR  - https://doi.org/10.1108/09578230910967455
AU  - Li Chung‐Kai
AU  - Hung Chia‐Hung
PY  - 2009
Y1  - 2009/01/01
TI  - Marketing tactics and parents' loyalty: the mediating role of school image
T2  - Journal of Educational Administration
PB  - Emerald Group Publishing Limited
SP  - 477
EP  - 489
Y2  - 2024/05/09
ER  -