An EFQM model self‐assessment exercise at a Spanish university

Abstract

Purpose

The purpose of this paper is to study the EFQM model self‐assessment in a Spanish university.

Design/methodology/approach

A case study methodology is used based on five services provided by a public university in Spain.

Findings

The findings show the steps that one university can follow in order to apply this exercise in a successful manner, its benefits, its obstacles and its key factors such as management and employee commitment, and the support to self‐assessment teams (e.g. training, review).

Originality/value

The paper provides lessons for managers from other universities who wish to develop a self‐assessment exercise.

Citation

José Tarí, J. (2006), "An EFQM model self‐assessment exercise at a Spanish university", Journal of Educational Administration, Vol. 44 No. 2, pp. 170-188. https://doi.org/10.1108/09578230610652051