Deming’s quality managment principles (TQM) are widely used as a school restructuring vehicle and produce increases in student achievement and self‐esteem and increased teacher morale and self‐confidence. Application of Deming’s principles and the TQM problem‐solving tools and techniques can be used to solve noninstructional problems of schooling. These areas, which create unnecessary costs to the school and community, include vandalism, school dropouts and student absenteeism. This case study presents a model for principals to apply to provide quality outcomes, at reduced cost, in noninstructional areas. Using teachers, parents, community members, and applying the problem‐solving tools and techniques of TQM to identify root problem causes, principals can identify realistic solutions which yield positive results and reduce costs in academic and nonacademic areas.
Weller, L.D. (2000), "School attendance problems: using the TQM tools to identify root causes", Journal of Educational Administration, Vol. 38 No. 1, pp. 64-82. https://doi.org/10.1108/09578230010310984Download as .RIS
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