A way of initiating and sustaining the implementation of total quality management (TQM) by exploiting the widely adopted manufacturing resource planning (MRP II) is presented. A detailed analysis of MRP II software has found that they have a number of inherent features that can be further extended to organizational performance including operations efficiency, responsiveness, company‐wide problem‐solving capability and product quality. This paper contributes in the development of a model for the MRP II with the incorporation of mechanisms to initiate a culture change in the organization towards TQM. In the adaptation of MRP II to guide the implementation of TQM, a structural analysis technique was proposed to help develop a model and methodology for the integration. In the structural analysis, an IDEF model of a “reference” company structure was created to illustrate and describe the integration. The reference company, which is a lamp manufacturer, is used to illustrate the systematic implementation of the TQM philosophy through adaptation of the MRP II software. The study demonstrates that MRP II can be adapted to provide the drive for effective implementation of TQM for productivity and profits.
Keung Donald Chan, C., Yung, K.L. and Ip, W.H. (1999), "The implementation of a model for integration of MRP II and TQM", Integrated Manufacturing Systems, Vol. 10 No. 5, pp. 298-305. https://doi.org/10.1108/09576069910285283
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