Achieving a successful EIS: linking TQM and best practice

Abstract

An executive information system (EIS) is a high‐reward, high‐risk project and is often developed with high expectations which end in failure. There exist significant barriers to the creation of a successful EIS. However, as more lessons are learned from previous failed attempts, many innovations have been put in place by EIS practitioners to overcome these barriers. This article presents an empirical study to find out what the significant barriers are and how best practices have been adopted to achieve a successful EIS implementation. By linking the implications of best EIS practice to TQM disciplines, a model of successful EIS implementation is proposed.

Citation

Zairi, M., Oakland, J. and Chang, S. (1998), "Achieving a successful EIS: linking TQM and best practice", Integrated Manufacturing Systems, Vol. 9 No. 1, pp. 50-61. https://doi.org/10.1108/09576069810196841