Continuous improvement along the supply chain: the impact of customer‐supplier relations

Abstract

Continuous improvement (CI) is argued to be a key mechanism in increasing competitive advantage for organisations. Research in this area has predominantly focused on questions such as “how to” introduce, develop and sustain CI within single organisations. However, there have been few attempts to examine these issues in more extended applications of CI, for example, in the supply chain. Through the illustration of one case study organisation, this article seeks to explore the type of models and structures appropriate for CI along the supply chain.

Citation

Kerrin, M. (2002), "Continuous improvement along the supply chain: the impact of customer‐supplier relations", Integrated Manufacturing Systems, Vol. 13 No. 3, pp. 141-149. https://doi.org/10.1108/09576060210416580