The internal service department ‐ justifying your existence

Abstract

As the outsourcing of services continues, the threat to internal service departments intensifies. Historically these departments have stood apart from the mainstream activities of the business and have been reactive in their client relationship. The new ethos demands a change in attitude and activities which accord with their clients’ new and evolving needs. The post‐reformed internal service department must have as its objectives the provision of a more responsive and flexible service, which in turn demands an understanding of business dynamics and pressures. The feature shows how this can be achieved.

Citation

Wilson, A. (1998), "The internal service department ‐ justifying your existence", Logistics Information Management, Vol. 11 No. 1, pp. 58-61. https://doi.org/10.1108/09576059810202286