Suggests that the US health‐care environment is undergoing major changes, raising a number of challenges for health‐care organizations. Not only must they build and retain massive networks of patient information, cost analysis, managed care, physicians, they must also maintain responsiveness to the dynamic market conditions. Discusses how health‐care providers faced with this mammoth task, have sought to embrace an innovative information technology infrastructure to reduce cost, streamline operations, and provide better service for the patient.
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