Delivering technology: a case study

Abstract

City Link is one of the UK’s largest business‐to‐business courier companies. Founded in 1969, it pioneered the concept of same day and next morning delivery services. Describes the latest phase in the development of PC CLAN (City Link automated network), a PC‐based tracking and tracing system which was installed in the warehouses of City Link’s larger customers to improve the communication and monitoring of jobs between client and courier. Suggests that this latest phase in development is essentially electronic data exchange for parcels and that it may have a significant impact on the shaping of the parcel courier business.

Citation

Duffield, C. (1997), "Delivering technology: a case study", Logistics Information Management, Vol. 10 No. 1, pp. 40-42. https://doi.org/10.1108/09576059710159691