Re‐designing a complex, multi‐customer supply chain

David Hole (David Hole, Jim Marsh and Mike Hudson are Senior Consultants based at RM Consulting (the internal consultancy of Royal Mail))
Jim Marsh (Jim Marsh and Mike Hudson are Senior Consultants based at RM Consulting (the internal consultancy of Royal Mail))
Mike Hudson (Mike Hudson are Senior Consultants based at RM Consulting (the internal consultancy of Royal Mail))

Logistics Information Management

ISSN: 0957-6053

Publication date: 1 April 1996

Abstract

Provides details of the case study company’s background and highlights the need for quality of service. Describes in detail the re‐design process and the methodologies used; discusses the need to balance hard (re‐engineering) issues with soft (people) ones. Finally, details some of the major benefits gained from this approach to re‐design.

Keywords

Citation

Hole, D., Marsh, J. and Hudson, M. (1996), "Re‐designing a complex, multi‐customer supply chain", Logistics Information Management, Vol. 9 No. 2, pp. 31-35. https://doi.org/10.1108/09576059610113269

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Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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