To read this content please select one of the options below:

Down with the internal customer

John Guaspari (Vice‐President of Rath & Strong, Inc., Lexington, Massachusetts, USA.)

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 August 1995

646

Abstract

The internal customer model has served well, but has many limitations and drawbacks. It can only take one so far. Now, we must change the model. It is time to let customer mean customer.

Keywords

Citation

Guaspari, J. (1995), "Down with the internal customer", Logistics Information Management, Vol. 8 No. 4, pp. 19-21. https://doi.org/10.1108/09576059510091878

Publisher

:

MCB UP Ltd

Copyright © 1995, Company

Related articles