Describes a comprehensive set of fact‐based performance measures that can be used to describe accurately a world‐class supply chain of plan, source, make and deliver activities. Aims to help companies take a broad supply‐chain‐process perspective by quantifying performance improvement opportunities across the entire supply chain. Includes quantitative measures such as cash‐to‐cash cycle time and supply chain response time, as well as qualitative analysis of best‐in‐class performance. Best practice benchmarks provide more insight into how to achieve world‐class performance.
Stewart, G. (1995), "Supply chain performance benchmarking study reveals keys to supply chain excellence", Logistics Information Management, Vol. 8 No. 2, pp. 38-44. https://doi.org/10.1108/09576059510085000Download as .RIS
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