Customer care and logistics at Pitney Bowes: a personal view
Len Fletcher
(Joined Pitney Bowes in 1989 as
Marketing Director. In January 1993 he was appointed Managing Director.)
572
Abstract
Discusses customer care as a vital ingredient of Pitney Bowes′ success – keeping the customer totally satisfied and the importance of staff training, especially for pre‐empting potential problems and handling the computer system. Sees the supply chain as a fundamental element of the customer satisfaction programme.
Keywords
Citation
Fletcher, L. (1995), "Customer care and logistics at Pitney Bowes: a personal view", Logistics Information Management, Vol. 8 No. 1, pp. 38-39. https://doi.org/10.1108/09576059510078747
Publisher
:MCB UP Ltd
Copyright © 1995, Company