Shows that electronic data interchange (EDI) is often difficult to cost‐justify. Co‐operation between retailers and suppliers is often difficult to achieve. The variety of communication channels available forces manufacturers to maintain a mix of systems, so increasing costs and making the co‐ordination of EDI data time consuming. Anticipated savings in administration costs are rarely achieved. EDI may not provide competitive advantage but it may prevent competitive disadvantage.
Bamfield, J. (1994), "Implementing EDI:: Problems in Managing Retail/Supplier Relationships by Technology", Logistics Information Management, Vol. 7 No. 1, pp. 7-10. https://doi.org/10.1108/09576059410052395Download as .RIS
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