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ICT‐enabled organisations: a model for change management

Scott Gardner (Scott Gardner is a Lecturer, Graduate Programs, at Edith Cowan University, Churchlands, Perth, Australia.)
Colin G. Ash (Colin G. Ash is Associate Head of School, at Edith Cowan University, Churchlands, Perth, Australia.)

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 February 2003

5394

Abstract

Presents a preliminary framework for making sense of and managing change in organisations that have adopted information systems and e‐commerce as a core element of their business strategy. Argues that the relatively low level of organisational benefits realised by typical strategic information technology interventions over the past decade is often a product of poor adoption and implementation practices on the part of senior managers and IT practitioners, who have failed to understand the non‐linear and emergent nature of change in complex organisations. Argues that a clear understanding of the dynamics of change at the people/technology interface, and the symbiotic relationship between information systems and strategy, is a prerequisite for the successful business benefits realisation for major IT and e‐business projects. Distils lessons learned from reflections on theories‐in‐use and practice into a basic model for senior managers and IT practitioners.

Keywords

Citation

Gardner, S. and Ash, C.G. (2003), "ICT‐enabled organisations: a model for change management", Logistics Information Management, Vol. 16 No. 1, pp. 18-24. https://doi.org/10.1108/09576050310453705

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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