Perceived information security, financial liability and consumer trust in electronic commerce transactions

Abstract

Electronic commerce (EC) transactions are subject to multiple information security threats. Proposes that consumer trust in EC transactions is influenced by perceived information security and distinguishes it from the objective assessment of security threats. Proposes mechanisms of encryption, protection, authentication, and verification as antecedents of perceived information security. These mechanisms are derived from technological solutions to security threats that are visible to consumers and hence contribute to actual consumer perceptions. Tests propositions in a study of 179 consumers and shows a significant relationship between consumers’ perceived information security and trust in EC transactions. Explores the role of limited financial liability as a surrogate for perceived security. However, the findings show that there is a minimal effect of financial liability on consumers’ trust in EC. Engenders several new insights regarding the role of perceived security in EC transactions.

Citation

Chellappa, R.K. and Pavlou, P.A. (2002), "Perceived information security, financial liability and consumer trust in electronic commerce transactions", Logistics Information Management, Vol. 15 No. 5/6, pp. 358-368. https://doi.org/10.1108/09576050210447046