Business process reengineering in a British company: a case study

A. Gunasekaran (A. Gunasekaran is Associate Professor in the Department of Management, University of Massachusetts, North Dartmouth, Massachusetts, USA.)
Walter W.C. Chung (Walter W.C. Chung is Associate Professor in the Department of Manufacturing Engineering, The Hong Kong Polytechnic University, Hong Kong.)
K. Kan (K. Kan is a graduate from the Department of Manufacturing and Engineering Systems, Brunel Univesrity, Uxbridge, UK.)

Logistics Information Management

ISSN: 0957-6053

Publication date: 1 October 2000


A case study conducted in a British company (Company A) on reengineering business processes is presented. It gives an example on how a case study ought to be written in order to go beyond the standard for writing an industrial report to one that is acceptable by academic peers. A good case study ought to contain information that readers can use in replicating the experiences gained and lessons learnt in future endeavours under similar settings. When a collection of good case studies is available to a practitioner or researcher he could formulate his plan for the future and avoid “re‐inventing the wheel”. This is most important to research in operations management because it lends a hand in the building up of a theory in POM to make an impact in its natural settings.



Gunasekaran, A., Chung, W. and Kan, K. (2000), "Business process reengineering in a British company: a case study", Logistics Information Management, Vol. 13 No. 5, pp. 271-285.

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Copyright © 2000, MCB UP Limited

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