A case study conducted in a British company (Company A) on reengineering business processes is presented. It gives an example on how a case study ought to be written in order to go beyond the standard for writing an industrial report to one that is acceptable by academic peers. A good case study ought to contain information that readers can use in replicating the experiences gained and lessons learnt in future endeavours under similar settings. When a collection of good case studies is available to a practitioner or researcher he could formulate his plan for the future and avoid “re‐inventing the wheel”. This is most important to research in operations management because it lends a hand in the building up of a theory in POM to make an impact in its natural settings.
Gunasekaran, A., Chung, W. and Kan, K. (2000), "Business process reengineering in a British company: a case study", Logistics Information Management, Vol. 13 No. 5, pp. 271-285. https://doi.org/10.1108/09576050010378496Download as .RIS
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