Building Internet capabilities in SMEs

Paul Chapman (Paul Chapman is a Senior Research Fellow at Cranfield School of Management, Cranfield University, Cranfield, UK.)
Mike James‐Moore (Mike James‐Moore is a Senior Research Fellow in the Warwick Manufacturing Group, University of Warwick, Coventry, UK.)
Michael Szczygiel (Michael Szczygiel is Director of Information Services in the European Automotive Initiative Group, Isen, Germany.)
Diana Thompson (Diana Thompson is Principal Lecturer in the School of Computing, University of Wolverhampton, Wolverhampton, UK.)

Logistics Information Management

ISSN: 0957-6053

Publication date: 1 December 2000


Internet based information and communication technology provides the opportunity for small firms to improve their competitiveness. This paper presents a methodology that responds to the needs of small firms whilst overcoming the constraints to their use of these technologies. Key features of this methodology are: provision of a turnkey package of hardware, software, installation and training for Internet connection and operation; identification of opportunities for integrating Internet ICT into business processes that will deliver performance improvement; ongoing IT and business support for a year. The effectiveness of this methodology was examined during its application in 21 SME automotive component suppliers in the West Midlands region of England. This exercise found that 90 per cent of firms continued to use their Internet based ICT capability after a year.



Chapman, P., James‐Moore, M., Szczygiel, M. and Thompson, D. (2000), "Building Internet capabilities in SMEs", Logistics Information Management, Vol. 13 No. 6, pp. 353-361.

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Copyright © 2000, MCB UP Limited

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