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The effective application of SAP R/3: a proposed model of best practice

Majed Al‐Mashari (Researcher, the University of Bradford Management Centre, Bradford, UK.)
Mohamed Zairi (SABIC Chair of Best Practice and Head of ECTQM, at the University of Bradford Management Centre, Bradford, UK.)

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 June 2000

Abstract

Although SAP R/3 has become widely utilised as a means to change IT systems and business processes, not all organizations embarking on its implementation have achieved their intended results. However, leading practices have demonstrated that success is essentially conditional on managing adequately the complex context of implementation, which necessitates organizational changes across various key areas related to strategy, business processes, IT, structure, culture, and management systems. This paper describes a proposed model presenting the implementation of SAP R/3 from an integrative and holistic perspective. The model is developed based on reported experiences of several best practice organizations. The central theme of the paper argues that at the heart of effective SAP R/3 implementation, a fully balanced perspective has to be taken. On the other hand, the exclusive focus on technical aspects, at the cost of change management elements, has proved to be far from successful.

Keywords

Citation

Al‐Mashari, M. and Zairi, M. (2000), "The effective application of SAP R/3: a proposed model of best practice", Logistics Information Management, Vol. 13 No. 3, pp. 156-166. https://doi.org/10.1108/09576050010326556

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited