Logistics encompasses a complex set of activities which require a collection of metrics to adequately measure performance. Ideally, the performance metrics used should be selected and maintained as a system, so they complement and support each other and provide the decision makers with a well balanced picture of the logistics process. Often in practice, however, performance measurement systems are not formally managed or evaluated. The result is a performance measurement “system” where the interrelations between the metrics are not known, duplication is frequent, and omission is undetectable. This paper addresses this shortcoming by developing a set of evaluation criteria for logistics performance measurement systems and applying it in two case studies.
Caplice, C. and Sheffi, Y. (1995), "A Review and Evaluation of Logistics Performance Measurement Systems", The International Journal of Logistics Management, Vol. 6 No. 1, pp. 61-74. https://doi.org/10.1108/09574099510805279Download as .RIS
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