TY - JOUR AB - Performance measurement in the logistics function, like all business functions, begins at the individual metric level. A performance measurement system that is well designed at the strategic level can be flawed at the individual metric level; the Achilles' Heel of any measurement system. The pressing need is not for the development of novel performance metrics: there is a great abundance of sufficient metrics already in existence. Rather, there is a need for a method with which to evaluate existing metrics. This paper addresses this need by suggesting a set of evaluation criteria for individual logistics performance metrics and identifying the inherent trade‐offs. A taxonomy of logistics performance metrics, organized by process rather than by function, is also presented and the metrics are evaluated using the established criteria. VL - 5 IS - 2 SN - 0957-4093 DO - 10.1108/09574099410805171 UR - https://doi.org/10.1108/09574099410805171 AU - Caplice Chris AU - Sheffi Yossi PY - 1994 Y1 - 1994/01/01 TI - A Review and Evaluation of Logistics Metrics T2 - The International Journal of Logistics Management PB - MCB UP Ltd SP - 11 EP - 28 Y2 - 2024/03/29 ER -