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A Quality Approach for the Management of the Pipeline

A.P.M.J. Vekemans (Senior Consultant, Physical Distribution, Philips International BV)

The International Journal of Logistics Management

ISSN: 0957-4093

Article publication date: 1 January 1991



Quality Awards granted for outstanding achievements in developing and deploying new ways and means to effectively upgrade the company's performance are an emerging phenomenon in Western industry. This article describes a quality approach in the area of physical distribution, i.e. the application of fishbone diagrams to improve pipeline performance. This approach has proven to be valuable as a device for logistics quality improvement. It is regularly used by Philips as a vehicle to enhance the understanding of the operational partners involved in pipelines and as a tool to start improvement actions among them.



Vekemans, A.P.M.J. (1991), "A Quality Approach for the Management of the Pipeline", The International Journal of Logistics Management, Vol. 2 No. 1, pp. 42-47.




Copyright © 1991, MCB UP Limited

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